This policy explains how [Legal entity name] L.L.C (“Auralin”, “we”) collects and uses your personal data when you visit this website, shop with us or contact us. We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies, other data protection laws.
1. Data we collect
- Order details: name, email, phone number, delivery address, items purchased and payment method.
- Account details: if you create an account, your login details and order history.
- Messages: what you tell us when you contact us by email, WhatsApp or our contact form.
- Marketing preferences: whether you have subscribed to our newsletter.
- Technical data: device and browser information, pages viewed and how you arrived at our site, collected through cookies — see our Cookie Policy.
Card payments are handled directly by our payment providers; we never see or store your full card number.
2. How we use it
- To process, deliver and support your orders, returns and refunds.
- To reply to your questions and requests.
- To send newsletters and offers, only if you have agreed — you can unsubscribe at any time.
- To measure and improve our website and advertising, with your consent where required.
- To prevent fraud and meet our legal, tax and accounting obligations.
3. Who we share it with
We share only what is needed with trusted service providers acting on our behalf: delivery couriers, payment providers, website hosting, email and customer-service tools, and analytics and advertising platforms. We do not sell your personal data. We may disclose data where required by law or to protect our rights.
4. International transfers
Some of our providers may store data outside the UAE. Where this happens, we take steps to make sure your data is protected to the standard required by UAE law.
5. How long we keep it
We keep order records for as long as required by UAE tax and commercial law, and other data only for as long as we need it for the purposes above. Newsletter data is kept until you unsubscribe.
6. Your rights
You can ask to access, correct or delete your personal data, to restrict or object to how we use it, to receive a copy of it, and to withdraw any consent you have given. To make a request, email care@auralin.ae. We will respond within the time required by law.
7. Security
We use technical and organisational measures — including encrypted connections and restricted access — to protect your data. No online service can be completely secure, so please keep your account password private.