- Request a returnMessage us on WhatsApp or through the contact form with your order number and the items you would like to return or exchange.
- Pack it upPlace the piece in its original Auralin box and pouch, with all tags attached.
- We collectIn the UAE we arrange a courier collection from your address, usually within 2 working days. From other countries, we send you a prepaid return label or the address to ship to.
- Refund or exchangeOnce we have checked your return, we process your refund or send your exchange within 5 working days.
Conditions
- Items must be returned within 30 days of delivery, unworn, undamaged and in their original packaging.
- For hygiene reasons, pierced earrings can only be returned if the protective seal is unbroken, unless the item is faulty.
- Personalised or engraved pieces and gift cards cannot be returned unless faulty.
- Your statutory rights as a consumer in the UAE are not affected by this policy.
Refunds
Refunds are made to the original payment method. Card refunds can take 5–10 working days to appear, depending on your bank. For cash-on-delivery orders we refund by bank transfer to an account in your name. The original delivery fee is refunded only if the item is faulty or we sent the wrong piece.
Faulty items
If a piece arrives faulty or develops a manufacturing fault, contact us with photos. We will repair, replace or refund it, and cover the cost of collection.